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Lifesize is a Video Conferencing and Collaboration business. Lifesize can provide contact centre customers exactly what they need for success in the new way of working. The future of contact centres is in the cloud and Lifesize offers an award-winning, cost-effective solution.
Quickly Scale Up or Down
Stable and Reliable
Location is Irrelevant
True Omnichannel Customer Experience
Pay-Only-For-What-You-Use
Reduced Infrastructure Costs and Minimal Maintenance
Rapid Access to the Latest Software and Product Updates
The cloud is everywhere, but contact centers are reluctant to make the move to the cloud. A recent survey found only 21% of contact centers are already using the cloud, a surprising statistic since cloud-based solutions, such as CRMs, are commonly accepted in many businesses.
Global Voice Redefined
One of the biggest challenges with cloud-based contact center solutions can be consistent call quality across the globe. Since it’s a fundamental building block for positive customer experiences, it’s critical to get right. We take a very different approach to Global Voice than other vendors. Most contact center vendors route voice calls through their data centers, which adds latency and cost. At Serenova, we leverage our global network of local providers to decide the best global routing path which dramatically reduces latency and cost while resulting in high voice quality.
Workforce Optimization
One of our core tenets is that CxEngage fits into your existing ecosystem. Through our native quality management solution, contact centers can learn from recorded calls in order to help agents improve the .customer experience.
– Agent Recording– Recording
Selection – Recording Evaluation– Coaching Recommendations
Integrations
Make CxEngage even more powerful by utilizing pre-built integrations with other solutions like your CRM (choose from Salesforce or Zendesk), engagement solutions, and workforce management solutions. You can also build custom integrations to other applications.
Easy to Manage Flows
It’s frustrating when your team needs a simple system update made, but you have to hire expensive Professional Services or wait for months on technical resources to do it. We’ve designed CxEngage so your team can define the optimal customer journey and deploy it on-the-fly themselves– no programming expertise or special skills are needed.
What makes us move forward
Our approach to technology is focusing on the critical fundamentals that position your contact center for growth. CxEngage was built from the ground up to be a truly unified platform that supports integrations with key solutions to bring all your critical data together in one powerful system. A unified architecture eliminates juggling multiple, disparate systems that each have a different function.
Instead, CxEngage delivers a consistent experience across your various technologies, data, and processes to deliver insight-rich customer experiences.
With CxEngage, you’ll not only realize deeper business insights, but also enhance the customer experience, enable process efficiencies, and boost agents’ productivity.
